Return & Refund Policy

Effective date: 2026-09-10

We want you to love your EMBER pieces. If something is not right, you may return items or request a refund under the conditions below for orders placed on this website.

1. Return Window

• You may request a return within 7 days of delivery for unworn, unwashed items in original condition with tags and packaging intact;
• Size-exchange requests are handled the same way as returns.

2. Conditions for Return / Refund

• The item is defective or damaged on arrival;
• The item does not match the order (wrong product, size or color);
• The item is returned within the 7-day window, unworn and in original condition.

3. Non-returnable Cases

• Items that have been worn, washed, altered or damaged by misuse;
• Intimate wear that has been opened or worn, for hygiene reasons;
• The item is as described and simply no longer wanted after normal wear.

4. How to Request a Return

Contact our customer service with your order number and the reason. Email: houke100@gmail.com. Phone: +17062431685 . We will issue return instructions; please return items in their original packaging.

5. Refund Processing

• We review requests within 3 business days;
• For defects or errors, a replacement or refund is arranged without return shipping cost to you;
• Approved refunds are issued via your original payment method within 7 business days (arrival time depends on your bank or payment provider).

6. Request Window

Return and refund requests must be submitted within 7 days of delivery.