Return & Refund Policy

Effective date: 2026-08-26

Because all products sold on this store are digital products or digital services, they cannot be physically returned. However, you may request a refund under the conditions below. This policy applies to all orders placed on this website.

1. Conditions for Refund

• The product or service has not been delivered, or delivery has failed through no fault of yours;
• The delivered product differs substantially from the description on the product page;
• The product has a defect that we are unable to fix or replace within a reasonable time;
• A service product has not been completed within the promised time frame.

2. Non-refundable Cases

• The digital product has been successfully delivered, is as described and functions normally;
• The problem is caused by your own environment, misuse or failure to follow the provided instructions;
• You have changed your mind after a correctly delivered digital product.

3. How to Request a Refund

Contact our customer service with your order number and a description of the issue. Email: houke100@gmail.com. Phone: 123456789.

4. Refund Processing Time

• We will review your request within 3 business days;
• Once approved, the refund will be issued through your original payment method within 7 business days (the actual arrival time depends on your payment provider).

5. Application Window

Refund requests must be submitted within 30 days from the date the order is completed.