Delivery Information

Shipping Overview

All EMBER orders are shipped as physical goods via courier. Domestic (mainland China) orders are delivered to the shipping address you provide.

1. Order Processing

• Orders placed before the daily cutoff are packed and dispatched on the same business day where possible;
• Processing may take up to 48 hours during busy periods;
• You will receive tracking information by email once your order ships.

2. Delivery Time

• Standard delivery: approximately 2-5 business days within mainland China after dispatch;
• Actual time may vary by destination region and carrier.

3. Shipping Fees

Shipping fees, if any, are calculated at checkout based on the delivery destination and order size. Free shipping applies to qualifying orders as shown on site.

4. Delivery Confirmation

Delivery is considered complete when the parcel is delivered to the address you provided or is marked delivered by the carrier.

5. If You Miss Your Delivery

Please arrange to receive the parcel in person or coordinate with the carrier. If a parcel is returned to us undeliverable, we will contact you to arrange re-dispatch (additional shipping may apply).

6. Lost or Damaged Shipments

If your parcel arrives damaged or does not arrive within a reasonable period, contact our customer service with your order number for assistance.

7. Customer Service Hours

10:00-23:00 daily. Email: houke100@gmail.com. Phone: +17062431685